Privacy Policy

1. Introduction

Real Offer ("we", "our", "us") operates the Real Offer platform available at realoffer.com.au.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, software platform and related services.

By using Real Offer, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following. Some of this information relates to individuals who do not hold a Real Offer account — in particular, buyers who submit an offer through an agency using our platform.

Account Information

• Name
• Email address
• Phone number
• Company or agency name
• Password (stored as a secure hash)

Property Transaction Information

• Offer details
• Property details
• Buyer details
• Seller details
• Agent details
• Negotiation history
• Documents uploaded to the platform

Buyer and Offer-Party Information

When a prospective buyer, or their representative, submits an offer through an agency using our platform, we collect on that agency's behalf:

• Full name
• Email address and phone number
• Residential or postal address
• Offer terms, including price, deposit and conditions
• Solicitor or conveyancer details, where provided
• An electronic signature

Offer details are shared with the seller and their representatives so that they can consider the offer.

Individuals who submit an offer may not hold a Real Offer account. This information is provided to the relevant agency and its nominated agents to consider and manage the offer, and is included in the offer confirmation and record generated by the platform.

Payment Information

Payments are processed by third-party payment processors including Stripe. We do not store full credit card information.

Technical Information

We may collect:

• IP address
• Browser type
• Device information
• Operating system
• Cookies and similar technologies

3. How We Use Information

We use information to:

• Provide the Real Offer platform
• Create and manage accounts
• Process subscriptions
• Facilitate property offer transactions
• Send transactional emails
• Respond to support requests
• Improve platform performance
• Publish anonymous totals, such as the combined value of offers submitted through the platform, which do not identify any agency, buyer or property
• Detect fraud and abuse
• Comply with legal obligations

4. Email Communications

We may send:

• Account verification emails
• Password reset emails
• Subscription notices
• Service updates
• Transactional offer notifications

Users may unsubscribe from marketing communications but cannot opt out of essential service communications.

5. Cookies and Stored Data

We may use cookies and similar technologies to:

• Maintain user sessions
• Keep a draft of an offer you are part-way through completing, stored in your browser for up to 24 hours so you do not lose it (it stays on your device and is cleared when the offer is submitted)

Users may disable cookies through browser settings, although some platform functionality may be affected.

6. Third-Party Service Providers

We may use third-party providers including:

• Stripe (payments)
• Supabase (database, authentication and file storage)
• Vercel (hosting)
• Resend (email delivery)
• Google Maps Platform (address lookup and autocomplete)
• Google (hosts the small icon images shown in our emails)

These providers may access personal information only as necessary to perform services on our behalf.

7. Data Storage and Security

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Disclosure
• Loss
• Modification

Measures we use include encryption of data in transit and at rest, access controls, and separation of each agency's data so that one agency cannot access another agency's information.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

However, no internet transmission or storage system can be guaranteed completely secure.

8. Data Location and Overseas Disclosure

Personal information is stored primarily in Australia — our database and file storage are hosted in the Sydney region.

Some service providers — including payment processing, email delivery and address lookup — may store or process information outside Australia.

By using Real Offer, you acknowledge that information may be transferred to and processed in jurisdictions outside Australia.

9. Access and Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe.

10. Retention of Information

We retain information for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

11. Contact Us

For privacy enquiries contact:

Real Offer